Cancelling orders: Once you have selected and paid for beers from the Canada Craft Club online store, orders cannot be cancelled or refunded. All sales are final.
Damaged products: Our custom built polystyrene packing rarely allows for a broken bottle. However, now and then due to shipping or weather, bottles do arrive damaged. Should your shipment arrive in pieces, please email the beer’s details and a photo of the broken bottle to firstname.lastname@example.org
. Within 30 days of receiving your shipment, we will happily work out a solution with you.
Dislike your beer?: We choose brews that are both unique and interesting. While these beers have all been expertly chosen, because everyone’s palate is different, you may receive a bottle you did not like. In that case, we ask that you keep an open mind, welcome new experiences and expand your palate!
Returned packages will incur a base shipping fee of $15+tax plus any applicable surcharges to reship, or if you prefer, we will keep your package and credit your account for the value of the package, less the return shipping charges and a $10+tax restocking fee.